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PRIVACY POLICY
As of August 15, 2014 This Privacy Policy describes how we gather
information from you when you visit the DEE HUTTON website located at www.deehutton.com
(the “Site”), and how we may use and share that information. By visiting
our Site, you are accepting the practices described in this Privacy Policy and the
accompanying Terms and Conditions. In this Privacy Policy, the words “we,”
“us” and “our” refer to DEE HUTTON.
The Information We
Collect
Personal Data. Personal Data is information that identifies you or can be
used to identify or contact you (collectively, “Personal Data”). Such
Personal Data may include your name, address, email address, telephone number. When
registering to become a member (“Member”) on our Site, you will be required
to provide us with Personal Data. Billing Information. If you wish to purchase a
product or service through the Site, you will be required to provide certain
information in addition to the Personal Data noted above. Such information may include
a credit card number and similar information (collectively, “Billing
Information”).
How We Use and Share Your Information
We may use the Personal
Data, the Billing Information, and the Other Information to provide you access to and
usage of the Site, inform you about our products and services and to improve our
services to you. Also, we may use and/or share the Personal Data, the Billing
Information, and/or the Other Information as described below. If DEE HUTTON intends on
using any Personal Data, Billing Information, or Other Information in any manner that
is not consistent with this Privacy Policy, you will be informed of such anticipated
use prior to or at the time at which it is collected, or, if you have not been so
informed, we will inform you and obtain your consent after collection, but before use.
Otherwise, we will only share personal data with third parties as outlined in this
Privacy Policy. DEE HUTON may disclose your Personal Data, Billing Information, and/or
Other Information if required to do so by law or in the good-faith belief that such
action is necessary to (a) comply with a subpoena or legal obligation (b) protect and
defend the rights or property of DEE HUTTON, (c) act in urgent circumstances to protect
the personal safety of Members or other users of the Site or the public (d) protect
against legal liability or (e) any third party with your prior consent. As we develop
our business, we might sell or buy businesses or assets. In the event of a corporate
sale, merger, reorganization, dissolution or similar event, Personal Data, Billing
Information, and Other Information may be part of the transferred assets. You will be
notified via email and/or a prominent notice on our Site of any change in ownership or
uses of your personal data, as well as any choices you may have regarding your personal
data.
Links to Other Websites
The Site may contain links to third-party websites.
We have no control over the privacy practices or the content of any of our business
partners, advertisers, sponsors, or other websites to which we provide links. As such,
we are not responsible for the content or the privacy policies of those third-party
websites. You should check the applicable third-party privacy policy and terms of use
when visiting any other websites.
Security
Through our online store, we have
reasonable security measures in place intended to protect against the loss, misuse or
alteration of Personal Data, Billing Information, and Other Information that we have
collected from you at the Site. However, we are unable to guarantee that the security
measures we take will not be penetrated or compromised, or that your Personal Data will
remain secure under all circumstances. When you enter sensitive information (such as a
credit card number) on our order forms, the transmission of that information is
encrypted using secure socket layer technology (SSL). If you have any questions about
security on our Site, you can contact us at info@deehutton.com
Changes to Our Privacy
Policy
This Privacy Policy is effective as of the date stated at the top of this
policy. We may change this Privacy Policy from time to time, and will post any changes
on our Site as soon as they go into effect. By accessing the Site after we make any
such changes to this Privacy Policy, you are deemed to have accepted such changes.
Please be aware that, to the extent permitted by applicable law, our use of information
is governed by the Privacy Policy in effect at the time we use the information. Please
refer back to this Privacy Policy on a regular basis. If we make any material changes
we will notify you by email sent to the e-mail address specified in your account or by
means of a notice on this Site prior to the change becoming effective. We encourage you
to periodically review this page for the latest information on our privacy practices.
How to Contact Us
If you wish to contact us about this Privacy Policy, you may
reach us by email at info@deehutton.com or by writing to:
DEE HUTTON
41 Union Square
West Suite 536
New York, NY 10003
TERMS & CONDITIONS
Please Read This Document Carefully. It Contains Very Important
Information Regarding Your Rights and Obligations, Including Limitations and Exclusions
That Might Apply to You.
These terms and conditions apply to the purchase and sale of
products ("Products") through www.deehutton.com (the "Website"). By placing an order
for such Products, you agree to be bound by, and accept, these terms and conditions.
These terms and conditions are subject to change by DEE HUTTON (referred to as "us" or
"we") without prior written notice at any time, in our sole discretion. The latest
version of the terms and conditions will be posted on this Website, and you should
review these terms and conditions prior to purchasing any Product. These terms and
conditions are an integral part of the Website terms of use that apply generally to the
use of our Website. You should also carefully review our Privacy Policy before placing
an order for goods through this Website.
1. Order Acceptance and Cancellation
Your receipt of an electronic, or other form of, order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation of our offer
to sell. We reserve the right at any time after receipt of your order to accept,
decline, or limit your order for any reason, whether or not your credit card has been
charged. If applicable, your order will be refunded in the original form of payment. If
your credit card has been charged and your order is canceled, we will immediately issue
a refund to your credit card account in the amount of the charge and notify you that
your order was canceled.
Order Cancellations Orders may be canceled
within 24 hours of placing your order. You can email or call us to cancel your order:
sales @deehutton.com or 212 488 6800. Cancellations after 24 hours will not be
accepted.
2. Payment Terms
Terms of payment are within our sole discretion.
Please note that your billing address must match the address on your credit card
statement
3. Changes in Products and Pricing
We are constantly updating and
revising our offerings of Products, and we may discontinue Products at any time without
notice. All pricing for the Products is subject to change. For all of our prices and
Products, we reserve the right to make adjustments due to changing market conditions,
Product discontinuation, manufacturer price changes, errors in advertisements, and
other extenuating circumstances. We attempt to be as accurate as possible with Product
descriptions and prices. However, we do not warrant that Product descriptions or prices
are absolutely accurate. In the event that a Product is listed at an incorrect price or
with incorrect information due to typographical error or error in pricing or Product
information received from our suppliers, we shall have the right to refuse or cancel
any orders placed for Products listed at the incorrect price. We shall have the right
to refuse or cancel any such orders whether or not the order has been confirmed and
your credit or debit card has been charged. If your credit or debit card has already
been charged for the purchase and your order is canceled, we shall immediately issue a
refund to your credit or debit card account in the amount of the charge and advise you
of the canceled order. If you are not completely satisfied with your purchase, you may
return it in accordance with our Return Policy, as set forth below.
4. Shipping Fees,
Taxes, and International Duties
If you are shipping within the United States of
America, sales tax will be charged on orders shipping to New York State. For Products
shipped to New York State, this tax will be charged at the time you place your order
for the Product. No other tax or import duty will be applied to orders shipped within
the United States. Orders shipped from our New York office will be sent via FedEx, UPS
or USPS within the domestic United States. Once an order is ready after one month, we
offer two types of shipping: regular ground & next day delivery. Because of the
extra packaging we offer on our gowns, there is an increased shipping fee.
5. Shipping
Policy
We offer two shipping options to meet your shipping needs. Please check
the shipping options at checkout for specific delivery options and fees. No C.O.D.
orders can be accepted. Please note that items take one month to ship out. If any
materials are backordered, we will get in touch should this timeframe be prolonged.
These shipping terms, including the terms set forth in our Shipping Guidelines, are
accepted by you by placing an order with us. Once your item has shipped, we will send
you an email with your tracking information. All orders are dispatched with 'No
Signature Required' and may be left at a residence deemed safe by the delivery company.
DEE HUTTON is not responsible for any loss or liability or damage that may result from
leaving your package at the shipping address without a signature. If you prefer to have
your order shipped with 'Signature Required' please contact info@deehutton.com so that
we may make arrangements.
6. Advertising Disclaimer and Trademarks
We attempt to
be as accurate as possible with Product descriptions and prices. However, we do not
warrant that Product descriptions or prices are accurate. If your credit or debit card
has already been charged for the purchase and your order is canceled, we shall
immediately issue a refund to you via check in the amount of the charge and advise you
of the canceled order. If you are not completely satisfied with your purchase, you may
return it in accordance with our Return Policy, as set forth below.
7. Limitation of
Liability
In no event shall we or our suppliers have any obligations or
liabilities to you or any other person for loss of profits, for loss of business or
use, or for incidental, punitive, special or consequential damages, whether based on
contract, tort (including negligence), products liability, or any other theory or form
of action, even if we have been advised of the possibility thereof, arising out of or
in connection with the sale, delivery, or use of the Products. Our sole and entire
maximum liability (and the liability of our suppliers) for any reason, and your sole
and exclusive remedy for any cause whatsoever, shall be limited to the actual amount
paid by you for the Products you have ordered through our Website. Some jurisdictions
do not allow the limitation or exclusion of liability for certain damages, so the above
limitations and exclusions may not apply to you to the extent such jurisdiction's law
is applicable to your purchase of Products.
8. Return Policy
Because each piece
is custom made, we do not accept returns at this time. Faulty Products
Products
that are received damaged or become damaged by a manufacturing fault within three (3)
months of purchase are considered faulty. Items that become damaged as a result of
normal wear and tear are not considered to be faulty. DEE HUTTON will determine, in its
sole judgment and discretion, whether the damage is as a result of normal wear and tear
or some other reason. Damaged or faulty products will be replaced by the same product
in the same size or repaired, where possible and subject to availability. Where
possible we will offer to repair the faulty item. If a product cannot be replaced or
repaired, you are entitled to a full refund within the three month period. If you feel
an item is damaged or faulty, you can send it back to the following address:
DEE HUTTON
41 Union Square West
Suite 536
New York, NY 10003
Product Colors
We have
made every effort possible to ensure the colors are displayed as accurately as
possible. DEE HUTTON cannot guarantee your computer's monitor will accurately display
the true color. If you have any questions about the color of an item please contact
info@deehutton.com prior to placing your order.
9. Miscellaneous
These terms
and conditions constitute the entire agreement and understanding between us concerning
the subject matter hereof. These terms and conditions may not be altered, supplemented,
or amended by the use of any other documents. The laws of the State of New York,
without regard to the conflicts of laws principles thereof, will apply to all matters
relating to the use of this Website and the purchase of Products. Each of us agrees and
hereby submits to the exclusive personal jurisdiction and venue of the State and
Federal Courts of New York located in Manhattan with respect to such matters.
DEE HUTTON FAQ
GENERAL QUESTIONS:
What is DEE HUTTON?
DEE HUTTON is a modern made to order designer collection of gowns dresses and separates. We offer seasonal pieces in a variety of colors and fabrics, all delivered to customers within weeks. DEE HUTTON provides a contemporary model of luxury made-to-order for a new generation of style-setters.
HOW IT WORKS
We offer a variety of different services to create your customized piece:
DEE HUTTON MADE-TO-ORDER
DEE HUTTON offers exclusive customizable items for sale on a rolling "seasonless" basis. You order your stock size and choose your silhouette. Adjustments can be made to existing silhouettes- we can alter length of garments, certain sleeve bodies and necklines. We can mix and match.
We offer many colors and fabric styles to create a singular garment. You can choose fabrics for both exterior bodies and interior linings.
How do I purchase DEE HUTTON made-to-order garments?
Showroom Appointments: you can book an appointment at DEE HUTTON's New York Showroom by clicking on the "Visit Us" page on DEEHUTTON.com, or you can call our office at 212 488 6800. These appointments, often attended by the designer herself, allow a true collaborative experience.
Online: We’re excited to say that select DEE HUTTON pieces are now available for purchase online at shop.deehutton.com. There, you will find a selection of our best sellers, favorites, and new items along with a very detailed sizing chart and an array of color and fabric choices to instantly create a personally customized showstopper.
Phone: We are happy to place an order for you over the phone. You can click on any of the Collection pages on DEEHUTTON.com to review the items available and check your sizes by using the in-depth sizing guide on shop.deehutton.com.
Trunk Show: We have a schedule of trunk shows and events, both public and private, and hosted by brand ambassadors across the country. We post information about our public shows on our Instagram (@deehuttonstyle) and Facebook pages- to find out if we're coming to your hometown, please email us at sales@deehutton.com
DEE HUTTON COUTURE
By special request, DEE HUTTON designer Nedenia Hutton Craig will work with you on a made-to-measure couture garment. Working hand-in-hand with a client, Nedenia develops dream pieces, first in muslin, then fit and embellished to perfect specification for a true one-of-a-kind masterpiece.
How do I purchase DEE HUTTON couture?
DEE HUTTON couture can only be purchased via an appointment at DEE HUTTON'S New York Showroom either by clicking on the "Visit Us" page on DEEHUTTON.com to schedule an appointment or by calling the office at 212 488 6800. Please specify your made-to-measure request when scheduling to ensure the designer will be present. Please allow ample time for subsequent fittings.
Where are DEE HUTTON pieces made?
As proud New Yorkers, we're thrilled to be able to say that DEE HUTTON is produced entirely in our New York City Studio and in New York City’s Garment District.
How long until I receive my order?
Items will be received within 4 weeks of placing your order. Please note that if fabric is backordered, we will contact you with updated delivery time. DEE HUTTON couture delivery times vary based on clients needs.
When my order arrives, do you do fittings?
Like us, most women who invest in designer clothes are very loyal to their tailors and it's more convenient for them to visit their local tailor down the street. However, fittings are included if you can make it to our New York City Showroom, as we have a truly amazing tailor who works with us on site. If you live outside of New York, we can recommend a tailor based in your area. Please contact us at sales@deehutton.com or 212 488 6800 with questions.
Can I cancel my order?
Orders may be canceled within 24 hours of placing your order. You can email or call us to cancel your order: sales@deehutton.com or 212 488 6800. Cancellations after 24 hours will not be accepted.
RETURNS AND EXCHANGES
What's your return policy?
Because each piece is made-to-order, we do not accept returns at this time. If an item is damaged or something is inherently wrong with the garment, then customers can return their item. The item must be returned to DEE HUTTON unused, unworn, unwashed, unaltered and undamaged within 30 days from the date you received your order. Damaged or faulty products will be replaced by the same product in the same size or repaired, where possible, and subject to availability. Otherwise, we take sizing and measurements very seriously, and work with our clients to ensure that their order will fit.
If you feel an item is damaged or faulty, please contact us for return instructions: sales@deehutton.com or 212 488 6800.
SHIPPING
How will my order ship?
All orders are shipped via UPS or, if you're based in New York City, we will messenger your pieces to you directly. With UPS, for separates and dresses, our flat shipping rate is $50. For gowns, our flat shipping rate is $100. We charge more for gowns because we package them in larger boxes for protection purposes.
Do you offer international shipping?
At the moment, we only ship within the United States. Please check back for updates as we are planning to expand internationally in the near future.
How will I know when my order ships?
We will send you an email when your order leaves our showroom.
Can I rush my order?
Items will be ready within 4 weeks of placing your order. If you would like to receive your item the day after we receive it from our factory, we can do that for an extra charge. Please call us at 212 488 6800 to discuss further.
Can I place an order over the phone?
Yes- you can call our office at 212 488 6800 to place an order over the phone.
PAYMENT:
How does payment work?
We require customers to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, plus shipping & taxes. We will charge the remaining fifty percent (50%) of the amount due when the item is ready for shipment.
Which payment methods does DEE HUTTON accept?
We accept Visa, Mastercard, American Express and Discover.
CONTACT US
We would love to hear from you. For general information, please email sales@deehutton.com, and we'll get back to you within 24 hours.
We are located at:
41 Union Square West
Suite 536
New York, NY 10003
(212) 488 6800
