FAQ

FAQ

GENERAL QUESTIONS:

What is DEE HUTTON?
DEE HUTTON is a modern made to order designer collection of gowns dresses and separates. We offer seasonal pieces in a variety of colors and fabrics, all delivered to customers within weeks. DEE HUTTON provides a contemporary model of luxury made-to-order for a new generation of style-setters.

HOW IT WORKS
We offer a variety of different services to create your customized piece:
DEE HUTTON MADE-TO-ORDER
DEE HUTTON offers exclusive customizable items for sale on a rolling “seasonless” basis. You order your stock size and choose your silhouette. Adjustments can be made to existing silhouettes- we can alter length of garments, certain sleeve bodies and necklines. We can mix and match.
We offer many colors and fabric styles to create a singular garment. You can choose fabrics for both exterior bodies and interior linings.
How do I purchase DEE HUTTON made-to-order garments?
Showroom Appointments: you can book an appointment at DEE HUTTON’s New York Showroom by clicking on the “Visit Us” page on DEEHUTTON.com, or you can call our office at 212 488 6800. These appointments, often attended by the designer herself, allow a true collaborative experience.
Online: We’re excited to say that select DEE HUTTON pieces are now available for purchase online at shop.deehutton.com. There, you will find a selection of our best sellers, favorites, and new items along with a very detailed sizing chart and an array of color and fabric choices to instantly create a personally customized showstopper.
Phone: We are happy to place an order for you over the phone. You can click on any of the Collection pages on DEEHUTTON.com to review the items available and check your sizes by using the in-depth sizing guide on shop.deehutton.com.
Trunk Show: We have a schedule of trunk shows and events, both public and private, and hosted by brand ambassadors across the country. We post information about our public shows on our Instagram (@deehuttonstyle) and Facebook pages- to find out if we’re coming to your hometown, please email us at sales@deehutton.com

DEE HUTTON COUTURE
By special request, DEE HUTTON designer Nedenia Hutton Craig will work with you on a made-to-measure couture garment. Working hand-in-hand with a client, Nedenia develops dream pieces, first in muslin, then fit and embellished to perfect specification for a true one-of-a-kind masterpiece.

How do I purchase DEE HUTTON couture?
DEE HUTTON couture can only be purchased via an appointment at DEE HUTTON’S New York Showroom either by clicking on the “Visit Us” page on DEEHUTTON.com to schedule an appointment or by calling the office at 212 488 6800. Please specify your made-to-measure request when scheduling to ensure the designer will be present. Please allow ample time for subsequent fittings.

Where are DEE HUTTON pieces made?
As proud New Yorkers, we’re thrilled to be able to say that DEE HUTTON is produced entirely in our New York City Studio and in New York City’s Garment District.

How long until I receive my order?
Items will be received within 4 weeks of placing your order. Please note that if fabric is backordered, we will contact you with updated delivery time. DEE HUTTON couture delivery times vary based on clients needs.

When my order arrives, do you do fittings?
Like us, most women who invest in designer clothes are very loyal to their tailors and it’s more convenient for them to visit their local tailor down the street. However, fittings are included if you can make it to our New York City Showroom, as we have a truly amazing tailor who works with us on site. If you live outside of New York, we can recommend a tailor based in your area. Please contact us at sales@deehutton.com or 212 488 6800 with questions.

Can I cancel my order?
Orders may be canceled within 24 hours of placing your order. You can email or call us to cancel your order: sales@deehutton.com or 212 488 6800. Cancellations after 24 hours will not be accepted.

RETURNS AND EXCHANGES

What’s your return policy?
Because each piece is made-to-order, we do not accept returns at this time. If an item is damaged or something is inherently wrong with the garment, then customers can return their item. The item must be returned to DEE HUTTON unused, unworn, unwashed, unaltered and undamaged within 30 days from the date you received your order. Damaged or faulty products will be replaced by the same product in the same size or repaired, where possible, and subject to availability. Otherwise, we take sizing and measurements very seriously, and work with our clients to ensure that their order will fit.
If you feel an item is damaged or faulty, please contact us for return instructions: sales@deehutton.com or 212 488 6800.
SHIPPING

How will my order ship?
All orders are shipped via UPS or, if you’re based in New York City, we will messenger your pieces to you directly. With UPS, for separates and dresses, our flat shipping rate is $50. For gowns, our flat shipping rate is $100. We charge more for gowns because we package them in larger boxes for protection purposes.

Do you offer international shipping?
At the moment, we only ship within the United States. Please check back for updates as we are planning to expand internationally in the near future.

How will I know when my order ships?
We will send you an email when your order leaves our showroom.

Can I rush my order?
Items will be ready within 4 weeks of placing your order. If you would like to receive your item the day after we receive it from our factory, we can do that for an extra charge. Please call us at 212 488 6800 to discuss further.

Can I place an order over the phone?
Yes- you can call our office at 212 488 6800 to place an order over the phone.

PAYMENT:

How does payment work?
We require customers to pay fifty percent (50%) of the amount due as a deposit at the time you place your order, plus shipping & taxes. We will charge the remaining fifty percent (50%) of the amount due when the item is ready for shipment.

Which payment methods does DEE HUTTON accept?
We accept Visa, Mastercard, American Express and Discover.

CONTACT US

We would love to hear from you. For general information, please email sales@deehutton.com, and we’ll get back to you within 24 hours.

We are located at:
41 Union Square West
Suite 536
New York, NY 10003
(212) 488 6800